We don't wait to be told where to head next…
There is a real buzz around our customer care team, a brilliant team spirit and a thirst for doing more for our customers!
2019 saw the opening of our award-winning customer closeness center, on 14th February (what a LOVE-ly addition to our head office)! This dedicated space gives teams across the business a chance to get to know our customers better than we have done before with rich data and insight right off the front line. The team collaborate with teams right across the business sharing the knowledge they have.
As if that wasn't enough, the team also protect our business too! Our dedicated Fraud team have played a huge part in solving some of the largest crime rings in the UK over the past few years, and as financial crime continues to evolve so do our Fraud Investigators. The team investigate hundreds of orders and accounts per week, protecting our business from online fraud.