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Senior Salesforce Engineer

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About the team

Here at The Very Group we’re on an exciting journey to transform our technology estate and create even better experiences for our customers. We’re doing that by modernising our existing systems and platforms, utilising a wider variety of modern, cloud-based technologies. We encourage diversity, both in terms of people, technical skills and knowledge.

Our Customer Care Tribe is responsible for all the Technology that our teams use to handling request from our customers in an efficient, compliant, and secure manner. The tribe is made up of five squads: CRM, Chatbot, Process Automation, Contact Centre Technology, and Solution Architecture

The CRM Squad is responsible for building and managing the applications that supports case management, knowledge management, customer satisfaction and communications. Our strategic CRM is Salesforce Service Cloud and alongside that we use a number of AWS technologies for integrating it with our other systems.

About the role

Working within the Salesforce squad/pod of the Customer Care Tribe, you will be part of the technical delivery of great software, working with the lead Salesforce technical architect to determine the technical direction for the team, defining and delivering capability within Salesforce Service Cloud. We are still early on in moving to Salesforce and so you can be part of building one of our key platforms that will serve our customers for many years to come.

For our senior roles, we always look for the ability to coach and mentor other team members, in fact we think this attitude is critical to these roles.

Our squad is obsessed with improving the experience for our Contact Centre agents and our aim is to become best in class for this space. As you may imagine, our stakeholder expectations are high.

What you will bring to the role

We are looking for people who can explain very technical concepts to non-technical stakeholders, carry out technical prioritisation and work well with colleagues in and outside of the team at all levels.

Within our model, Agile software development is key. For these roles you’ll need experience in Agile practice such as BDD, TDD and pair programming.

  • This is an opportunity to further your career within a dynamic technical landscape where you will have autonomy and opportunity to hone your technical and develop mentoring relationships.
  • You have probably already worked in technical teams and have experience with working with a large Salesforce codebase (10k+ lines of code).
  • Salesforce Service Cloud experience preferred, as is Copado.
  • You will naturally strive towards industry leading technical quality standards and have an appreciation or good understanding of Salesforce DevOps (ideally Copado).
  • You will be committed to continuous improvement both for the technical landscape as well as individually.
  • We are offering the opportunity for strong progression and to work in a programme landscape that is at the Salesforce industry’s leading edge for innovation and quality.
Some of our benefits
  • Flexible, hybrid working model
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.co.uk
  • Matched pension up to 6%
  • More benefits can be found on our career site
How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.

About us

We’re The Very Group – home to Very.co.uk and a 3,250-strong team of super talented people, all passionate about making good things easily accessible to more people, so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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