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Senior Software Engineer - Customer Care Tribe

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Here at The Very Group we’re on an exciting journey to transform our technology estate and create even better experiences for our customers. We’re doing that by modernising our existing systems and platforms, utilising a wider variety of modern, cloud-based technologies. We encourage diversity, both in terms of people, technical skills and knowledge.

About the roles:

We are looking for a number of Senior Software Engineers to join our tribes and be a part of something truly special.

Our Tech teams have recently gone through a transition to a new working model and culture, one structured around cross-functional teams we called squads. Our squads will make up an overall Tribe. Each tribe is responsible for designing, building, running and improving the technology that relates to their business area, all aimed at providing a world class experience for our customers.

Our Senior Software Engineers will either work as Tech Leads or support our current Tech Leads within autonomous product teams, delivering products that align to our other key business goals.

Our Senior Software Engineers will assist in the technical delivery of great software and they will help lead the technical direction for the team.

For our senior roles, we always look for the ability to coach and mentor other team members, in fact we think this attitude is essential to these roles.

Within our model, Agile software development is key. For these roles you’ll need experience in Agile practice such as BDD, TDD and pair programming.

We are looking for people who can explain very technical concepts to non-technical stakeholders, carry out technical prioritisation and work well with colleagues in and outside of the team at all levels.

Squads & Tribes Model:

For us this means a cross-functional Tech Team and structure. The overall Tribe will have a subset of set of teams, or as well call them, Squads. Each with a mission to solve specific product challenges. Each squad is composed of individual contributors from different disciplines and led by an individual contributor.

This working model differs drastically from traditional cross-functional teams that typically focus on a single project. Our squads are essentially small start-ups that will take on multiple projects at a time and they will build a part of the product, or even create a full new product. Since each squad has contributors or owners from every domain – from engineering to product, or mobile to design – any squad has the breadth and the depth in terms of skill to for end-to-end ownership.

Customer Care (CC)

The Customer Care Tribe is responsible for designing, building, changing and running technology to ensure the Very Group can handle customer service requests in an efficient, compliant and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams.

Requirements

  • Experience in object-oriented programming and design patterns.
  • Experience in delivering microservices and integrating with REST APIs
  • An understanding of databases and data modelling
  • Any experience working with the Salesforce Platform and using Lightning Web Components would be good, but not necessary

Tech Stack:

  • Java,
  • Javascript
  • CI/CD (Jenkins, Copado)
  • Event Driven architectures,
  • Amazon AWS services such as AWS API gateway, Lambda, ECS.

Nice to Have:

  • Salesforce APEX
  • SOQL/SOSL
  • Salesforce certs

About us.

We’re The Very Group, home to Very.co.uk, Littlewoods.com and a team of 4,000 super-talented people.

We’re the UK’s largest integrated digital retailer and financial services provider, and we’ve been helping customers say yes when it matters most for over 100 years. In that time, we’ve consistently reinvented our business to adapt to economic conditions and industry changes – going from bricks to clicks, to mobile.

But despite our passion for reinvention, we’ve never wavered from our purpose; to make good things easily accessible to more people. It means giving our customers the brands they love, an outstanding shopping experience and flexible ways to spread the cost.

We’ve continued to deliver for our customers throughout the Covid-19 outbreak – and we’ve done it by transforming the way we work.

We’re fired up for the future and the next stage in our development. We’ll give customers access to more great brands for themselves and their families, a seamless shopping experience and even more control of their finances through innovation in flexible ways to pay.

Benefits

  • Generous and competitive starting salary
  • Regular salary reviews and career progression
  • 30 days holiday + bank holidays + option to buy or sell 5 days
  • Additional flexible benefits allowance £1,000 (can take a part as salary uplift)
  • Generous scalable bonus (based on individual and company performance)
  • Matched pension up 6%
  • 1x Life Assurance
  • Flexible working - remote vs on-site
  • Self-development time
  • Brand discount - up to 25%
  • Free on-site gym
  • Discounted coffee houses and food outlets
  • Free on-site parking subject to postcode and availability

How to apply

If you're interested to find out more please contact Steven Williams or Jordan Barlow in the talent acquisition team at The Very Group or apply online.

If you are an internal candidate looking to refer someone in, please follow the referrals process and guidelines

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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