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Senior Solutions Architect - Customer Care Tribe

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So you’re an Architect.

You’ve got a technical background. You probably plied your trade within Infrastructure or Engineering and now you get to combine your technical head, with your eye for design and nous for road mapping, creating strategies and dealing with stakeholders.

You know the cloud is the future and the way most businesses should be going and the massive improvements and benefits and opportunities that it brings. Your work is challenging, you no doubt spin a lot of plates but you love it, that’s why you do it.

You could also be thinking if there is anything else more exciting out there. I can tell you there is…

Our Customer Care Tribe is growing and we are looking for a Senior Solutions Architect to join the team

We’re going through a large scale, ambitious transformation and our Architects are imperative to this.

What you’ll be working on

You'll be working across our Customer Care technology estate, such as CRM, Telephony and Chatbot functions.

You’ll be joining whilst we are still in the early stages of our transformation so you’ll have the freedom to define the network roadmap and then implement it (in conjunction with the wider team).

You'll be bridging the gap between the squads and Head of Tech, providing thought leadership, strategic solutions, governance and leadership.

What you need

As well as a strong technical background and a few years in an Architect role, as the role is within our Customer Care Tribe, we need someone with Customer Care/Service experience. This can be either:

  • CRM platforms such as Salesforce, Dynamics etc
  • Telephony and networking
  • Chatbots

About the tribe

This working model differs drastically from traditional cross-functional teams that typically focus on a single project. Our squads are essentially small start-ups that will take on multiple projects at a time and they will build a part of the product, or even create a full new product. Since each squad has contributors or owners from every domain – from engineering to product, or mobile to design – any squad has the breadth and the depth in terms of skill to for end-to-end ownership.

Customer Care (CC)

The Customer Care Tribe is responsible for designing, building, changing and running technology to ensure the Very Group can handle customer service requests in an efficient, compliant and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams.

A bit about us

We’re The Very Group, home to, and a team of 4,000 super-talented people.

We’re the UK’s largest integrated digital retailer and financial services provider, and we’ve been helping customers say yes when it matters most for over 100 years. In that time, we’ve consistently reinvented our business to adapt to economic conditions and industry changes – going from bricks, to clicks, to mobile.

But despite our passion for reinvention, we’ve never wavered from our purpose; to make good things easily accessible to more people. It means giving our customers the brands they love, an outstanding shopping experience and flexible ways to spread the cost.

We’ve continued to deliver for our customers throughout the Covid-19 outbreak – and we’ve done it by transforming the way we work.

We’re fired up for the future and the next stage in our development. We’ll give customers access to more great brands for themselves and their families, a seamless shopping experience and even more control of their finances through innovation in flexible ways to pay.

What we can offer

We are open on salary, as we are more concerned with bringing the right people in for the business. We also one of the best benefits packages around, this includes:

  • Bonus scheme
  • 30 days holiday + stats
  • 6% matched pension
  • Life Assurance / Private Medical
  • £6500 of flexible benefits allowance (can take part as a salary uplift)
  • Brand discount up to 25%
  • Remote / office split working

What to do next

If you want to hear more then please contact Jordan Barlow in the talent team or click ‘apply’.

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check.

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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