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We’ve been reinventing shopping experiences for over a century. Technology has played a huge part in that, helping us transition from catalogues’ to pureplay online retail, but we’re not the finished article.
As the UK's largest integrated retail and financial services provider, we have a pretty unique position across three huge industries (retail, technology and credit) and our ambition is bold, to build the number one shopping destination for shoppers who value credit anywhere online. But we believe with our passion and track record for reinvention, we can improve how the world pays and shops for the things they love. Think you can help us? Read on...
About the role
It’s a great time to join The Very Group; Our award-winning customer care team are rewriting the rule book when it comes to brilliant customer service. Harnessing the power of technology and insight to transform the customer service journey. As a Fraud Specialist based at our offices in Bolton, you will play an active role in protecting both The Very Group and our Customers from fraudulent activity. You will start your career in fraud prevention and will work in both an analytical and phone-based role position, looking after incoming responses to The Very Group fraud checks and investigating unusual activity on our Customer accounts.
This role is critical; as we invest across the business our customer safety continues to have a huge focus and this role needs someone who can spot where something is not right and drive the right decisions to ultimately protect our customers. The person will work with an incredibly diverse range of people and stakeholders, both internally and externally. For sure, it’s a fast paced, super demanding and is an everyday busy role for someone who thrives with this work, but you truly can make a change and develop yourself daily.
Assess and analyse potentially fraudulent activity on both new applications and existing customers, using in house rules and guidelines laid down by CIFAS and internal policies and procedures, ensuring any investigations are compliant, thorough and produce the right outcome.
Receive and assess in-bound calls from victims of fraud, or customers who have referred orders.
Investigate potential Anti Money laundering activity using industry standard practice.
Pro-actively responds to new fraud trends or behaviors using proven feedback methods
Referral of issues to Team manager only in instances where prescribed limits of authority are about to be exceeded
There are 3 different shift patterns on offer;
Saturday – 08:30 – 18:00
Sunday – 9:45 – 19:30
Monday – 10:45 – 19:30
Friday – 10:30 – 19:30
Tuesday and Wednesday 12.00-19.30
Thursday and Friday 13.00 -19.30
Sunday 09.45 19.30
Tuesday or Wednesday 12.00 -19.30
Thurs 12.15 - 19.30
We’re looking for someone with great communication skills both verbally and written; ideally, you will have experience in a regulatory environment such as financial services or insurance. Or someone who has an interest in Fraud Investigation from a University degree or College course, either way you will be naturally curious and able to spot anomalies or patterns. You will have an excellent eye for detail and be used to working closely with Technology and able to build relationships both internally and externally.
You will be able to multi-task, work to deadlines, be agile in your approach to work, possess good and confident decision-making skills whilst being focused on the customer outcome.
The Fraud team use a number of Fraud Prevention tools and databases, which enable effective and precise decision making, the ideal person would be competent with technology and have the ability to interpret data from these tools.
How to Apply...
If you are interested in this role, please apply online.
Please note if successful you may be subject to a credit and Cifas check.
The Talent Acquisition Team at The Very Group is managing this vacancy directly and will not be accepting CV’s sent by any recruitment agencies.