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We’ve been reinventing shopping experiences for over a century. Technology has played a huge part in that, helping us transition from catalogues’ to pureplay online retail, but we’re not the finished article.
As the UK's largest integrated retail and financial services provider, we have a unique position across three huge industries (retail, technology and credit). Our ambition is bold, to build the number one shopping destination for shoppers who value credit anywhere online. But we believe with our passion and track record for reinvention, we can improve how the world pays and shops for the things they love. Think you can help us? Read on...
About the role
It’s a great time to join The Very Group; Our award-winning customer care team are rewriting the rule book when it comes to brilliant customer service. Harnessing the power of technology and insight to transform the customer service journey. As a Fraud Specialist based at our offices in Bolton, you will play an active role in protecting both The Very Group and our customers from fraudulent activity. You will start your career in fraud prevention and will work in both an analytical and phone-based role position, looking after incoming responses to The Very Group fraud checks and investigating unusual activity on our Customer accounts.
This role is critical; as we invest across the business our customer safety continues to have a huge focus and this role needs someone who can spot where something is not right and drive the right decisions to ultimately protect our customers. The person will work with an incredibly diverse range of people and stakeholders, both internally and externally. For sure, it’s a fast-paced, super demanding and is an everyday busy role for someone who thrives with this work, but you truly can make a change and develop yourself daily.
Assess and analyse potentially fraudulent activity on both new applications and existing customers, using in house rules and guidelines laid down by CIFAS and internal policies and procedures, ensuring any investigations are compliant, thorough and produce the right outcome.
Receive and assess inbound calls from victims of fraud, or customers who have referred orders.
Investigate potential Anti Money laundering activity using industry-standard practice.
Pro-actively responds to new fraud trends or behaviours using proven feedback methods
Referral of issues to Team manager only in instances where prescribed limits of authority are about to be exceeded
The Very Group is proud to offer a flexible approach to work, meaning a split between working from the office and working from home. This split means you still get the time to collaborate with your team and the work life balance from working from home. The Operation currently runs from 8am – 10.15pm Monday to Sunday and we are recruiting to fill a variety of shifts between these hours.
Training is 12 weeks and at full time of 35hrs
We’re looking for someone with great communication skills both verbally and written; ideally, you will have experience in a regulatory environment such as financial services or insurance. Or someone who has an interest in Fraud Investigation from a University degree or College course, either way, you will be naturally curious and able to spot anomalies or patterns. You will have an excellent eye for detail and be used to working closely with Technology and able to build relationships both internally and externally.
You will be able to multi-task, work to deadlines, be agile in your approach to work, possess good and confident decision-making skills whilst being focused on the customer outcome.
The Fraud team use a number of Fraud Prevention tools and databases, which enable effective and precise decision making, the ideal person would be competent with technology and have the ability to interpret data from these tools.
- A flexible working culture working between our head office and remotely from home
- Mental health trained first aiders across the business
- 25% discount on our Very.co.uk clothing and footwear, 15% off home and electricals
- Health and wellbeing agenda
- Private pension matched at 6%
- On-site discounted restaurant and coffee houses
- Cycle to work scheme
- Free on-site parking *Subject to availability and postcode eligibility
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check. We are currently running all interviews remotely.
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status