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About us

We’re The Very Group, and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the team

Our award-winning Customer Care Team are at the forefront of our relationship with our customers. We are not only be passionate about achieving the right outcome and making quality decisions but are dedicated to our collaborative culture.

Our Fraud Specialists based in Bolton work hard to protect both The Very Group and our customers from fraudulent activity, delivering a better experience for our customers.

About the role

Start date - Monday 3rd June (anticipated)

Training hours and location - Training is based on-site Monday-Friday for between 8-12 weeks.

Shift pattern and hybrid - We have 2 shift options, of which both are hybrid 2 days per week in the office after training completion.

Shift A - Tuesday to Saturday, Tuesday 11:00-16:00, Wednesday 14:45-22:15, Thursday 14:45-22:15, Friday 14:45-22:15, Saturday 08:30-18:00

Shift B - Sunday to Thursday, Sunday 12:45-22:15, Monday 14:45-22:15, Tuesday 14:45-22:15, Wednesday 12:00-18:00, Thursday 12:00-18:00

You will play an active role in protecting both The Very Group and our customers from fraudulent activity, looking after incoming responses to The Very Group fraud checks and investigating unusual activity on our Customer accounts.

Working with a diverse range of people and stakeholders, both internally and externally. It’s a fast-paced, super demanding and is an everyday busy role for someone who thrives with this work, and can spot where something is not right and drive the right decisions to ultimately protect our customers.

Ideally you will have experience in a regulated environment, but if you don’t have regulatory experience, don’t worry our training team will provide all the skills required, so please still apply! We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things,or someone who has curiosity about Fraud Investigation from a University degree or College course.

• Assessing and analysing potentially fraudulent activity on both new applications and existing customers, working to internal and external guidelines.
• Receiving and assessing inbound calls from victims of fraud, or customers who have referred orders.
• Investigating potential Anti Money laundering activity using industry-standard practice.
• Pro-actively responding to new fraud trends or behaviours using proven feedback methods
• Referring issues to Team manager only in instances where prescribed limits of authority are about to be exceeded

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• 23 days holiday + bank holidays
• Udemy learning platform
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one stage formal interview process for this position. There will be an initial screening call with the Talent Acquisition team to discuss you’re your profile and the role in more depth.

Formal Interview – An onsite interview with a Team Manager, this will likely be in assessment centre format.

As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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