Partnering with the rest of the senior operations team our flow room operations manager is responsible for building and testing the automated systems, having overall responsibility for the management of the systems software and automation. Our flow room operations manager has significant influence over working methods in the fulfilment centre, therefore is required to have a detailed understanding of all processes and functions across the operation, particularly in relation to the delivery of stock and order creation. This is a key role in motivating and inspiring colleagues, and promoting teamwork across the site. Someone with their finger on the pulse of the workforce and site, who can communicate across all levels of the business is perfect for this role. We need an agile person who will drive the business without always being told what to do next.

Our shift managers lead the operational teams within their area of responsibility (e.g. inbound/outbound/returns) focusing on operational KPIs and performance. Ensuring that the working environment is efficient, operational KPIs are exceeded and teams have the best training and guidance for future success. An average day can often involve setting departmental targets with the bigger picture in sight, creating improvement plans across designated areas and managing resource to maximise productivity. Our shift managers have a talent for exceeding operational KPIs but also someone with a real flair for coaching and developing colleagues who are as passionate as us about wellbeing.

To lead the people and process within an operational area of the fulfilment centre. Ensuring that the working environment is efficient, and ensuring a customer focus in order to exceed operational KPI's are whilst Health and Safety is front of mind.

Our team of flow room technicians are responsible for ensuring the smooth system and product flow across the site. They will work closely with the rest of the fulfilment operation the technician monitor system performance and ensure that availability is maximised throughout to acheive KPIs. Our technicians tend to show a passion for automated fulfilment showing a natural curiosity and an analytical mindset.