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Customs Controller

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About the team.

I have an exciting role for a Customs Controller to be based within our Central Logistics team in our Head Office in Speke, Liverpool. This is a permanent role to support the way in which we bring goods into the UK and export to the Republic of Ireland for Very Ireland. The role is now available due to an internal move.

About the role.

These roles have been created within the Logistics team to support the way in which we export to the Republic of Ireland in line with changes due to Brexit.

We have adjusted the way we export to the Republic of Ireland taking advantage of Low Value Consignment thresholds, allowing us to save approximately £2m per year in duty and VAT. To enable this, we require additional roles to process the associated uplift in customs declarations.


  • Support team in achievement of KPI targets through clear reporting and use of root cause analysis, with action plans in place to address areas of under performance
  • Drive world class performance with nominated partners in line with agreed service levels, including regular face-to-face meetings
  • Connect our Global Supply Chain by building strong relationships with Buying, Merchandising and Sourcing
  • Manage the customs classification process ensuring that all products are correctly classified, and ensure full compliance with any preferential duty regimes (e.g. GSP)
  • Support team with any HMRC audit requests, and preserve AEO accreditation
  • Maintain all necessary databases with correct data on freight and duty rates, in line with agreed timelines
  • Ensure freight costs are within agreed budgets and assist in generation of monthly reporting


  • Experience within customs or related sector would be beneficial
  • Experience of online retail would be beneficial
  • Process-oriented, able to analyse current ways of working and identify areas for improvement
  • Highly analytical and numerate, with the ability to interrogate data and draw conclusions
  • IT literate with solid knowledge of appropriate systems
  • Experience of dealing with and influencing external partners and suppliers at senior level

Our benefits.

  • Flexible, hybrid working model
  • £250 flexible benefits allowance to suit your needs
  • 27 days holiday + bank holidays
  • Bonus potential (performance and business-related)
  • Up to 25% discount on

How to apply.

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.

About us.

We’re The Very Group – home to and a 3,250-strong team of super talented people, all passionate about making good things easily accessible to more people so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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