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Principal Salesforce Developer

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About the team

Here at The Very Group we’re on an exciting journey to transform our technology estate and create even better experiences for our customers. We’re doing that by modernising our existing systems and platforms, utilising a wider variety of modern, cloud-based technologies. We encourage diversity, both in terms of people, technical skills and knowledge.

The Customer Care Tribe is responsible for managing and handling customer service requests in an efficient, compliant, and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams.

The CRM Squad is responsible for building and managing the applications that supports case management, knowledge management, customer satisfaction and communications. These applications are built on strategic platforms in AWS and Salesforce Service Cloud!

Requirements

About the role

Working within the CRM squad of the Customer Care Tribe, you will be instrumental in defining and delivering capability within Salesforce Service Cloud.

You will be expected to actively mentor, coach and support the other engineers within the squad especially in Salesforce development.

Our squad is obsessed with improving the experience for our Contact Centre agents and our aim is to become best in class for this space. As you may imagine, our stakeholder expectations are high, and we'll need you to facilitate discussions about risk and complexity even within constrained timescales, explaining complex technical concepts to non-technical audiences at all levels.

Across the business we foster our technical community, and you will be given opportunities to speak and represent this community to large audiences inside and outside of the Very Group.

We are looking for someone to take the lead in expanding our Salesforce technical landscape. We are searching for an enthusiastic, energetic, and flexible person who has a minimum of 5 years solid technical Salesforce experience, probably already being either a Salesforce Senior Developer or Junior Technical Architect.

  • This is an opportunity to further your career within a dynamic technical landscape where you will have autonomy and opportunity to hone your technical and team lead skills and develop mentoring relationships.
  • You have probably already led technical teams and have experience with working with a large Salesforce codebase (10k+ lines of code).
  • You will naturally strive towards industry leading technical quality standards and have an appreciation or good understanding of Salesforce DevOps
  • You will be expected to commit to continuous improvement both for the technical landscape as well as individually, aiming at Salesforce TA.
  • We are offering the opportunity for strong progression and to work in a programme landscape that is at the Salesforce industry’s leading edge for innovation and quality.

Benefits

Some of our benefits

  • Flexible, hybrid working model
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.co.uk
  • Matched pension up to 6%
  • More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.

About us

We’re The Very Group – home to Very.co.uk and a 3,250-strong team of super talented people, all passionate about making good things easily accessible to more people, so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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