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About us

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

Role Purpose

Responsible for driving the development and implementation of a new Digital Assistant aimed at enhancing customer self-serve capabilities, AI assistance for advisors and opening channel of choice for a pureplay online retailer. This role will focus on leveraging AI technology to improve customer satisfaction, streamline support processes, and drive operational efficiency. 

About the role

The Product Manager will oversee the end-to-end lifecycle of the Digital Assistant initiative, from initial concept and design through to deployment and continuous improvement. This includes working closely with cross-functional teams, managing stakeholders, writing user stories with detailed acceptance criteria, and ensuring the Digital Assistant meets the needs of both the business and its customers. 

Key Responsibilities 

• Collaborate with stakeholders and subject matter experts to gather and prioritise requirements. 

• In conjunction with the Lead Product Manager, produce roadmaps ensuring to prioritise the biggest “value add” features. 

• Work with the UX team to gather and analyse customer feedback and validate assumptions on new features. 

• Coordinate with software developers and engineers to ensure the technical feasibility and successful implementation of the Digital Assistant. 
• Conduct regular testing and quality assurance to ensure the Digital Assistant performs as expected. 
• Provide training and support to relevant Customer Care teams on how to effectively use the Digital Assistant. 
• Gather and analyse insights to continuously refine and enhance the Digital Assistant. 
• Report on project progress, challenges, and successes to senior management. 

Essential Skills and Experience

This role requires a strategic thinker with a passion for leveraging technology to enhance Customer Service. The ideal candidate will have a blend of technical understanding, product management skills, and a customer-centric mindset to successfully deliver a cutting-edge Digital Assistant for our online retail business. 

• Experience and understanding of Product Management  

• Experience in delivering customer facing Digital Assistants and AI solutions for advisors.  

• Customer focus with the ability to understand and meet the needs of the customer. 

• Ability to analyse business problems and propose solutions. 

• Ability to interpret and analyse data and provide recommendations based on data insight. 

• Experience in gathering customer & business requirements. 

• Strong communication skills that enable you to work cross-functionally. 

• Effective stakeholder management   

• Knowledge of Customer Service environments 

• Ability to adapt to meet the needs of the business and customers.  

• Experience of agile methodology and tools 

• Experience of writing detailed user stories  

Benefits

• On Target bonus (Business and Personal performance)
• £1000 of flexible benefits allowance.
• 30 days holiday + bank holidays + option to purchase 5 additional days
• 6% matched pension
• Hybrid working - 3 days per week from our Speke HQ.
• Brand discount up to 25%
• Ongoing training and development.

Hiring Process

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a three-stage interview process for this position:

1st Stage - An initial informal chat with a member of our TA Team.

2nd stage - A 30-45 minute video call with a member 2 members hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

3rd Stage – A more formal interview which will be competency based.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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