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Senior Business Analyst - DCX

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About the team

The Digital Customer Experience (DCX) tribe is striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like-minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that sets The Very Group apart from other online retailers

About the role

As a Senior Business Analyst, lead large complex projects and have a good understanding of strategic arenas.

At this level, you will:

  • Have functional and / or people management responsibilities
  • Develop best practice on ways of working
  • Share stakeholder relationships with product owner
  • Manage communities-of-practice activities (internally and across the VERY group


What you’ll bring

  • A strong understanding of Agile and Lean practices.
  • The ability to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
  • Experience of analysing the current customer experience and journeys and can identify and implement opportunities to optimise these. You can help to evaluate and establish requirements using relevant techniques such as gap analysis.
  • Experience of using a wide range of techniques to model situations confidently. You know how to gain the necessary agreement needed from subject matter experts and stakeholders, ensuring they review the results to fix any issues.
  • You know how to source requirements & facilitate the setting of business priorities for change initiatives of medium complexity.
  • The ability to build strong relationships with stakeholders
  • Testing (business analysis). You can review requirements, specifications and define clear acceptance criteria. You can identify issues and risks associated with work while being able to analyse and report test activities and results.
  • The ability to identify needs and engage with customers or stakeholders to collate user needs evidence.
  • The ability to use quantitative and qualitative data about users to turn user focus into outcomes


Some of our benefits

  • Flexible, hybrid working model
  • £1000 Flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Bonus potential (performance and business-related)
  • Up to 25% discount on
  • Matched pension up to 6%
  • More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.

About us

We’re The Very Group – home to and a 3,250-strong team of super talented people, all passionate about making good things easily accessible to more people so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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