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Senior / Principal Software Engineers - Chatbot squad

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About the team

Cast your mind back a few years...

When you had a query or issue and you needed to contact a customer care department, you'd sit on the phone, in a queue, taking time out of your day. Or in some cases, write a letter and wait days for a response.

Seems a long time ago, doesn't it?

Thankfully, technology has made this process much easier over the past few years and as shopping habits have evolved, so to have the methods that you can use to receive your customer service.

Here at The Very Group, we're no different, and we are constantly looking at way to improve our customer care function and continuously provide the best experiences for our customers, at all stages of their journey with us.

We have set up a new squad, who are focusing on building the young chatbot function for our customers. Gone are the days of sitting in a phone queue as first port of call, or sending letters. We want you to have you answers and queries resolved in a way that is of the least inconvenience to you, through our apps.

To help us build this and ultimately vastly improve our customers' experience, we are looking for Senior and Principal Software Engineers to come and join the squad.

About the role

The Customer Care Tribe is responsible for designing, building, changing and running technology to ensure the Very Group can handle customer service requests in an efficient, compliant and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams!

There are a wide range of technologies being used within the tribe. For the Chatbot squad we are looking for people with the experience in the following:

  • Node.js
  • Jest (or equivalent)
  • Code Repository (Gitlab)
  • Cloud environment - AWS, Azure etc (preferably AWS)
  • TypeScript
  • Lambda
  • NoSQL DB - DynamoDB, MongoDB (preferably DynamoDB)
  • AWS API Gateway
  • CI/CD Pipelines (Jenkins)

Obviously we don't expect you to be experienced in everything listed above, we are realistic. What is important is having some of the skills, but also having ideas to bring to the table, and wanting to have an input in to how we do things, and want to pick up new skills along the way.

Some of our benefits

  • Flexible, hybrid working model
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Bonus potential (performance and business-related)
  • Up to 25% discount on
  • Matched pension up to 6%
  • More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process. Our interview process is tailored to each role and can be in-person and remotely. We will always look to make the adjustments you need to bring your best self to interview.

About us

We’re The Very Group – home to and a 3,250-strong team of super talented people, all passionate about making good things easily accessible to more people, so they can live life well. We combine amazing brands and products with flexible payment options that help people say yes when it matters most.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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