About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About the Roles

The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem statement through to benefits realisation.

We have multiple roles available working in our Retail Squad working on new Product and Pricing Initiatives and also working in our DCX Squad looking after our site and Mobile App.

What you will be doing

Discovery & problem definition

• Elicit and validate business needs via interviews, workshops, observation and data analysis.
• Define clear problem/opportunity statements, objectives, scope and success metrics aligned to SDLC standards.
• Analyse current-state processes, customer journeys and systems; identify pain points and root causes.

Requirements & design support

• Translate needs into right-sized requirements and acceptance criteria (user stories, epics, use cases), ensuring traceability to SDLC documentation.
• Facilitate solution options aligned with architecture, regulatory and operational constraints, connecting work to corporate objectives.
• Support UX/design and engineering with clarifications, edge cases and non‑functional requirements.

Delivery & backlog management

• Product Managers to shape and prioritise the backlog based on value, risk and dependencies.

• Maintain traceability from requirements to test cases, releases and benefits.
• Support Agile ceremonies (refinement, planning, reviews) or hybrid/waterfall deliverables as appropriate.

Stakeholder engagement & communication

• Build strong relationships across Product, Engineering, Operations, Finance, Data, Compliance and Customer Services.
• Facilitate workshops and decision forums; present complex information clearly to technical and non‑technical audiences.
• Negotiate scope and trade‑offs, balancing customer value, operational impact, risk and cost.

Data & evidence

• Use qualitative and quantitative analysis to inform decisions (e.g., KPIs, funnel metrics, process performance).
• Define and track success measures, benefits and post‑implementation outcomes.
• Data Mapping
• Support test planning, UAT and defect triage with clear linkage to requirements.

Governance & compliance

• Ensure adherence to organisational policies, information security, data privacy and regulatory requirements.
• Contribute to change governance and risk/control processes; maintain high‑quality documentation.

About you

• Solid experience in Business Analysis or Systems Analysis within complex, multi‑stakeholder environments.
• Strong grasp of Agile (Scrum/Kanban).
• Proficiency in requirements engineering, process mapping, data and systems analysis.
• Ability to translate ambiguous needs into clear, testable requirements and measurable outcomes.
• Excellent facilitation, communication, documentation and stakeholder management skills.
• Degree or equivalent experience in Business, IT or related field.
• Professional certifications beneficial: IIBA (ECBA/CCBA/CBAP), BCS Business Analysis, Agile (Scrum, SAFe), Product certifications.

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

1st Stage – A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Apply Now