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CRM Solution Architect (Contract)

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We’re the UK’s second largest pureplay online retailer and we exist for one simple reason; to make good things easily accessible to more people. It’s our purpose, why we get out of bed in the morning.

It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love.

We’ve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved to, which is now our biggest and fastest growing brand with sales of more than £1bn.

Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year.

We’ve got a clear goal. It’s to become a world class digital retailer. We’re already well on the way and, by staying true to our purpose, we believe we’ll achieve our ambition.

What will you be doing?

As part of our Customer Care strategy, we are looking to configure, integrate and migrate to a new CRM platform.

As a result, we are looking for a CRM Solution Architect to join us on a contract basis, to help us on this journey.

You'll be embedded in to our Customer Care 'tribe' and will play a crucial role in ensuring that the design of the CRM platform meets the CC strategy and requirements and supports interaction with our customers.

You'll work with both internal specialists and 3rd parties to ensure the CRM platform is secure, scalable and resilient, whilst also ensure that DevOps best practices (CI/CD and Test Automation) are implemented.

What do you need?

  • Experience with CRM platforms
  • Data Migration best practices
  • Integration best practices, including the development of APIs and RESTful web services
  • Management and leadership experience within a technology function

What next?

If you are interested in hearing more about this role, and life at The Very Group then please get in touch with Jordan Barlow in the talent team.

Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check

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