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Principal Software Engineer - Customer Care (Python, AWS)

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About Us

As the UK's largest integrated retail and financial services provider, we have a pretty unique position across three huge industries (retail, technology and credit) and our ambition is bold, to build the number one shopping destination for shoppers who value credit anywhere online. But we believe with our passion and track record for reinvention, we can improve how the world pays and shops for the things they love. Think you can help us? Read on...

About the team.

Our award-winning Customer Care Team are at the forefront of our relationship with our customers. We are not only passionate about achieving the right outcome and making quality decisions but are dedicated to our collaborative culture.

About the role.

As a Principal Software Engineer, you will be responsible for designing, building and running front-end and/or back-end software solutions in an agile delivery squad. This role is hands-on, you’ll be actively involved in designing, implementing and running the products and services that your squad are responsible for. You’ll help shape best practices in software engineering, then both work to and coach other Squad members into driving and ensuring high quality solutions.

Our Principal Software Engineers will work as Tech Leads within autonomous product teams delivering products that are part of the rebuild and in squads aligned to our other key business goals. Our Principal Software Engineers will take responsibility for the technical delivery of great software and they will lead the technical direction for the team.

The ability to coach and mentor team members is essential to this role, as is experience of Agile software development techniques such as BDD, TDD and pair programming. We are looking for people who can explain very technical concepts to non-technical stakeholders, carry out technical prioritisation and work well with colleagues in and outside of the team at all levels.

About you:

  • Significant experience of building, integrating, maintaining and managing complex software architectures, ideally across multi-cloud environments. 
  • Significant experience ofPython, Terraform, AWS Services like API Gateway, lambda, SQS, S3 and pipeline technologies e.g. GitLab CI/ Jenkins.
  • Demonstrable experience of providing clear direction, coaching, mentoring and development support.  
  • Passionate about code quality, testing and other engineering best practices. 
  • Significant experience of building software applications that have security, reliability, scalability, high availability and concurrency built-in from the outset. 
  • A strong collaborator and communicator.
  • Proven ability to influence and negotiate with Technical Stakeholders from all Software Engineering levels.
  • Computer Science degree or relevant experience. 
  • A background and relevant current experience in a hands-on software engineering role is essential. 
  • Confident and comfortable to share stories internally and externally to build our Very Group brand and credibility to attract and retain talent. 
  • Be constantly interested in the Technology and Engineering landscapes internally and externally. 

Our benefits.

  • Flexible, hybrid working model
  • Inclusive culture and environment, check out our Glassdoor reviews
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Udemy learning access
  • Bonus potential (performance and business-related)
  • Up to 25% discount on Very.co.uk
  • Matched pension up to 6%
  • More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and DBS check.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a three-stage interview process for this position:

1st stage - An informal 45-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – Take Home Technical Test

3rd Stage – A one-hour formal interview where you can expect both competency and technical questions

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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