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Software Engineers - Chatbot squad
Cast your mind back a few years...
When you had a query or issue and you needed to contact a customer care department, you'd sit on the phone, in a queue, taking time out of your day. Or in some cases, write a letter and wait days for a response.
Seems a long time ago, doesn't it?
Thankfully, technology has made this process much easier over the past few years and as shopping habits have evolved, so too have the methods that you can use to receive your customer service.
Here at The Very Group, we're no different and we are constantly looking at way to improve our customer care function and continuously provide the best experiences for our customers, at all stages of their journey with us.
We have set up a new squad, as part of our Customer Care Tribe, who will be focusing on building the young chatbot function for our customers. Gone are the days of sitting in a phone queue as first port of call, or sending letters. We want you to have you answers and queries resolved in a way that is of the least inconvenience to you, through our apps.
To help us build this and ultimately vastly improve our customers' experience, we are looking for 2 Software Engineers to come and join the squad.
About the Tribe
The Customer Care Tribe is responsible for designing, building, changing and running technology to ensure the Very Group can handle customer service requests in an efficient, compliant and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams.
About the technology
There are a wide range of technologies being used within the tribe.
For the Chatbot squad we are looking for people with the experience in the following:
- Jest (or equivalent)
- Code Repository (BitBucket, GitHub)
Nice to have
- Cloud environment - AWS, Azure etc (preferably AWS)
- NoSQL DB - DynamoDB, MongoDB (preferably DynamoDB)
- AWS API Gateway
- CI/CD Pipelines (Jenkins)
Obviously we don't expect you to be experienced in everything listed above, we are realistic. What is important is having some of the skills, but also having ideas to bring to the table, and wanting to have an input in to how we do things, and want to pick up new skills along the way.
We’re the UK’s largest integrated digital retailer and financial services provider, and we’ve been helping customers say yes when it matters most for over 100 years. In that time, we’ve consistently reinvented our business to adapt to economic conditions and industry changes – going from bricks, to clicks, to mobile.
But despite our passion for reinvention, we’ve never wavered from our purpose; to make good things easily accessible to more people. It means giving our customers the brands they love, an outstanding shopping experience and flexible ways to spread the cost.
We’ve continued to deliver for our customers throughout the Covid-19 outbreak – and we’ve done it by transforming the way we work. The role itself will be a mix of on-site vs remote, we've adapted well to remote ways of working and will continue to embrace those practices moving forward.
We’re fired up for the future and the next stage in our development. We’ll give customers access to more great brands for themselves and their families, a seamless shopping experience and even more control of their finances through innovation in flexible ways to pay.
Ready to reinvent?
- Additional benefits allowance (use to add things like healthcare, life assurance etc)
- 27 days holiday + bank holidays + option to buy or sell 5
- Private pension matched at 6%
- Bonus scheme (performance and business related)
- Remote / office split (when office reopens)
- Mental health trained first aiders across the business
- Onsite gym with over 25 classes
- 25% discount on our Very.co.uk clothing and footwear, 15% off home and electricals
- Health and wellbeing agenda
- Childcare vouchers
- On-site discounted restaurant and coffee houses
- Cycle to work scheme
How to apply
This is a fantastic opportunity for someone who is looking for their next career move. If you're interested to find out more please contact Jordan Barlow or Steven Williams in the talent acquisition team at The Very Group or apply online.
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you may be required to undertake a credit, CIFAS and CRB check.
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.